Refund Policy

Changed your mind? You get a full refund if you ask within 30 days of your first payment for a plan. After that you can cancel at any time and keep your plan until the end of the period you have paid for, but we don't refund part-used periods.

The free trial costs nothing and needs no card. If you subscribe while you still have free access, your first payment is on the date shown before you pay, when that free access ends. Cancel before then and you are never charged, so there is nothing to refund.

• It covers the first payment for Pro or Coach, monthly or yearly, and anything else paid for that subscription in the same 30 days, such as the difference for an upgrade.
• We refund the full amount you actually paid, after any discount.
• Your paid plan ends when the refund is made and the account moves to Free, with all its data kept.
• It is available once per person.

Renewal payments, and payments more than 30 days after your first one, are not refunded, including for time you have not used. To stop the next renewal, cancel in Settings → Plan → Manage billing; you keep your plan until the end of the period you have paid for.

If you were charged twice, charged after cancelling, or charged because of a fault on our side, we refund it whenever you tell us. Nothing in this policy takes away refund rights the law gives you.

Deleting your account cancels your subscription straight away, but doesn't refund it by itself. If you are within the 30 days, email us, before or after deleting, and we will refund you.

Email maxfitaiapp@gmail.com from the email address of your MaxFit AI account, with “Refund” in the subject. We aim to reply within 3 working days. Refunds go back to the card or payment method you paid with; your bank may take 5 to 10 working days to show it.

Please contact us before disputing a payment with your bank: it is usually much quicker for you.

How plans, renewals and cancelling work is in the Terms of Service.