Terms of Service

These terms are the agreement between you and MaxFit AI (“we”, “us”) for using the MaxFit AI app and website. By creating an account or using MaxFit AI you accept them. If you don't accept them, please don't use the service.

The Privacy Policy explains how we handle your data and the Refund Policy explains refunds. Both are part of these terms.

You must be at least 16 to use MaxFit AI. To buy a paid plan you must be at least 18, or have a parent's or guardian's permission to use their payment method.

Keep your sign-in details to yourself: you are responsible for what happens in your account. If you think someone else has access to it, change your password and tell us at maxfitaiapp@gmail.com.

MaxFit AI helps you track training, food and body measurements and gives general fitness information. It is not a medical service and does not diagnose, treat or prevent any condition.

Calorie and macro targets, food values (including estimates for foods that aren't in our library) and Max's suggestions are estimates and can be wrong. Talk to a doctor or another qualified professional before starting a new training or eating plan, especially if you have a health condition, are pregnant or take medication. Stop and get help if exercise causes pain, dizziness or shortness of breath. You decide what to do with the information, and you do so at your own risk.

Max is an AI. Its replies are written automatically, are not checked by a person, and can be wrong or incomplete. Check anything important before you act on it, and check entries Max logs for you. Never use Max in an emergency.

Max only works while the AI coach is turned on in your settings. The Privacy Policy explains what that sends and to whom.

• Free costs nothing and includes daily allowances of Max messages and AI food searches, shown in Settings → Plan.
• Pro and Coach are paid subscriptions, billed monthly or yearly in UAE dirhams (AED). The current prices are shown in the app before you pay and include any VAT that applies.
• Pro and Coach include unlimited use of Max and AI food search, subject to fair use: to protect the service from abuse and automated use there are high daily and per-minute limits that normal use does not reach.
• Only a Coach account can coach: accept a member's invite and see, or if allowed change, what they share. There is no limit on the number of clients. Anyone, on any plan, can share their own data with a coach. If a Coach plan ends, the clients stay connected but their data is hidden until the plan is active again.

A new account gets 90 days of Pro free, without a card. There is one free trial per person and email address, and we may not offer one to disposable email addresses. When the trial ends, the account moves to Free unless you have subscribed.

If you subscribe while you still have free access (from the trial, a promo code or us), you are not charged until that free access ends. The app shows the date of your first payment before you pay. Cancel before that date and you pay nothing.

Payments are handled by Stripe, our payment provider. Your card details go to Stripe; we never see or store them.

A subscription renews automatically at the end of each monthly or yearly period, and the payment method on file is charged, until you cancel. If a payment fails, Stripe tries again over the following days and you keep your plan meanwhile; if it still fails, the subscription ends and the account moves to Free.

Moving to a higher plan, or from monthly to yearly, takes effect straight away and you pay the difference for the rest of the current period. Moving to a lower plan, or from yearly to monthly, takes effect at the end of the current period.

If we change the price of a plan, a subscriber pays the new price from the first renewal at least 30 days after we tell them, so there is always time to cancel first.

Cancel at any time in Settings → Plan → Manage billing. You keep your paid plan until the end of the period you have paid for, then the account moves to Free and keeps all its data. Deleting your account cancels any subscription straight away. For money back, see the Refund Policy.

Each code shows its conditions when you use it, such as the plans it applies to, its dates and how many times it can be used. Unless a code says otherwise, it can be used once per account, only by new subscribers, and not together with another code. Codes have no cash value and can't be sold or transferred. We may cancel a code, or the discount it gave, if it was obtained or used dishonestly.

When you share data with a coach, the coach can see, and if you allow it change, the areas you choose. You can change or stop sharing at any time.

If you are a coach, you are responsible for how you use your clients' data and for the advice you give. Only do what each client has agreed to, and follow the laws and professional rules that apply to you. Any arrangement between a coach and a client, including payment between them, is between them; MaxFit AI is not part of it.

What you enter stays yours. You allow us to store and process it only to provide MaxFit AI to you, and to show it to coaches you choose. You can download it or delete it at any time, as described in the Privacy Policy.

Please don't:

• break the law, or use MaxFit AI to harm or harass anyone;
• get into other people's accounts or data without their permission;
• overload or disrupt the service, including automated or bulk use of Max;
• get around plan limits, payments or security, or copy, resell or reverse-engineer the service.

You can stop using MaxFit AI and delete your account at any time in Settings. We may suspend or close an account that breaks these terms or puts the service or other members at risk, and where we reasonably can, we will tell you why first. If we close a paid account through no fault of yours, we refund the unused part of the period you paid for. If we ever stop running MaxFit AI, we will give at least 30 days' notice and refund unused time on paid plans.

We work to keep MaxFit AI running and accurate, but we can't promise it will always be available or free of errors. We improve the app over time and may change or remove features.

As far as the law allows, MaxFit AI is provided as it is. We are not responsible for indirect or consequential losses, or for the results of training or eating decisions you make, and our total responsibility to you is limited to what you paid us in the 12 months before a claim. Nothing in these terms limits any responsibility that the law does not allow to be limited, or your rights as a consumer.

We may update these terms. The date at the top shows the latest version, and we will tell you in the app or by email before a significant change takes effect. If you don't accept a change, you can cancel and delete your account before it applies.

These terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates deal with any dispute. Please contact us first: most problems are quickly put right.

Questions about these terms: maxfitaiapp@gmail.com